Last updated: August 2026
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act ("POPIA").
www.aluacreative.com is owned by ALUA Creative, which is a data controller of your personal data. We are committed to protecting your privacy and to ensuring that your personal information is collected and used properly, lawfully and transparently.
We have adopted this Privacy Policy, which determines how we process the information collected by www.aluacreative.com, and explains why we need to collect certain personal data about you. Please read this Privacy Policy before using the website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
We collect and process your personal information mainly to contact you, understand your requirements, and deliver services accordingly. For this purpose we collect contact details you provide to us, including but not limited to your name, surname, and email address.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide and what is optional.
At the time of this update, our website does not use tracking or analytics cookies.
Should we introduce website analytics tools in the future — such as Google Analytics — these may use cookies to collect information including the pages you visit, time spent on the site, your general location (derived from your IP address), and your device or browser type. This information helps us understand how our website is used. Where such tools are in use, this data is processed by the relevant third-party provider (e.g. Google), which may store or process it outside South Africa.
You can control or disable cookies at any time through your browser settings. If Google Analytics is in use, you can also opt out specifically using Google's Analytics Opt-out Browser Add-on.
We retain the personal information you submit through our contact form for 12 months from the date of your enquiry, after which it is deleted unless we have an ongoing reason to keep it (for example, an active project with you). You may ask us to delete your information sooner at any time — see the Contact Information section below.
We use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes.
Our top priority is customer data security, and we process only the minimal user data necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and to establish statistical information about website usage. This statistical information is not aggregated in a way that would identify any particular user.
You can visit the website without telling us who you are or revealing any information that could identify you as a specific individual. If, however, you wish to use some of the website's features, or provide details by filling in a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, or telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website's features — for example, contacting us directly through the website. If you're uncertain what information is mandatory, you're welcome to contact us via hello@aluacreative.com.
Our website is hosted, and our contact form is processed, by third-party service providers whose servers may be located outside South Africa. Where this is the case, we take reasonable steps to ensure your personal information continues to receive an adequate level of protection, as required by POPIA.
Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for such other websites' or third parties' privacy practices. We encourage you to be aware when you leave our website and to read the privacy statements of any website that may collect your personal information.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards against unauthorized access, use, modification, and disclosure of personal data in our control and custody. However, no data transmission over the internet or a wireless network can be guaranteed as completely secure.
We will disclose any information we collect, use, or receive if required or permitted by law — such as to comply with a subpoena or similar legal process — and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with South Africa's Information Regulator:
Website: inforegulator.org.za
Email: complaints.IR@justice.gov.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
If you have any queries about this notice; need further information about our privacy practices; wish to withdraw consent; or want to exercise preferences, access, or correct your personal information, you may email us at hello@aluacreative.com.